All About the Support at Home Program
What Is the Support at Home Program?
The Support at Home Program aims to simplify and streamline in-home aged care services by combining multiple programs under one banner. Its core goal is to improve access, quality, and coordination of services for older people who choose to remain living independently.
Key Objectives:
Provide greater flexibility in the services individuals can receive
Ensure transparency in funding and service delivery
Strengthen consumer choice and control
Improve provider accountability and performance monitoring
What's Changing for Providers?
With the new program, aged care providers delivering home-based services will need to adapt to:
1. New Funding Arrangements
Rather than separate block or package funding, the Support at Home model introduces individualised budgets tied more closely to assessed care needs.
2. Increased Compliance Requirements
Expect more rigorous oversight, particularly in service delivery tracking, workforce qualifications, and financial accountability.
3. Digital Readiness
Providers will need robust digital systems that allow for real-time tracking of services, claims management, and reporting to government portals.
4. Workforce Flexibility
The ability to deliver a wide range of services—from domestic assistance to nursing care—means your team must be versatile, well-trained, and ready to adapt.
How Talgara Can Help
At Talgara Management, we’re already working with providers to prepare for the Support at Home transition. Our team offers:
TriOnline Software to manage rostering, client records, billing, and claims
Payroll and HR support to ensure your workforce is compliant and ready
Bureau services to help streamline administrative demands while you focus on care
Whether you’re a current CHSP or HCP provider—or planning to enter the home care market—we can help you navigate the complexities ahead.
What's Next?
Although implementation is still over a year away, planning and preparation should start now. Providers who begin aligning systems, policies, and workforce capabilities early will be best positioned to deliver seamless care under the new model.
Need support getting ready for Support at Home? Contact Talgara today to talk strategy, systems, and solutions.